Returns & Refunds
For all returns please e-mail our Customer Service Department via firstname.lastname@example.org to start. The reason for the return must be clearly stated in the e-mail. Before taking any action, you must have received a response from vanitysale.com. All shipments sent to vanitysale.com without our e-mail confirmation will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted or any credit granted without our e-mail confirmation.
All claims for non-damaged vanitysale.com merchandise returns must be made within 15 calendar days of receipt of merchandise, and only apply to merchandise in perfect (as-shipped) condition and in the original, undamaged packaging.
All returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and crating materials when applicable and with all original product materials, manuals and instructions.
The following types of items may not be returned under any circumstance:
• Items that have been partially or completely installed and/or assembled• Custom or special orders• Discontinued items, unless the product is faulty• Any “on sale” product
Returning Your Truck Delivery Item(s)
Item(s) may be returned within 15 days of receipt* for any reason as long as the item is in the same condition/packaging in which you received it. For example, if your product delivered via skid, customer is responsible to return to VanitySale warehouse via skid. If you choose VanitySale Return Skid Delivery Service, contact us at email@example.com to arrange. Please note, this service has a fixed handling fee plus return transportation cost depending on distance between your location and VanitySale warehouse.
- To schedule a return within 30 days under these conditions, e-mail our Delivery Customer Service team at firstname.lastname@example.org. We will make arrangements to have our carrier contact you to schedule a pick-up of your return.
- Customer is responsible for all shipping, storage and miscellaneous charges (such as cancellation or restocking fees).
Returns will not be accepted after 15 days, please contact the manufacturer for assistance.
If you have questions about accepting your truck delivery, see our shipping policy
*Monogrammed, personalized, custom-made or special-order items cannot be exchanged or returned with the exception of a manufacturer defect.
To provide any refund or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected and verified to be already opened but in "like new" condition, a refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 35% restocking/re-handling charge.
If product(s) are not opened, returned as VanitySale shipped then a refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 25% restocking/re-handling charge.
If the products are delivered in Textile and Bath & Personal Care
categories and the product requests to be returned after the packaging is opened, a 50% restocking fee will be charged.Tiles & Mosaic Department Category
: Warranty Details
Manufacturing Defects only-No claims will be accepted for tile already installed. No Return after 10 days.
For products sold with "Free Shipping" the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund. Shipping charges on returns due to no fault of the customer shall be the responsibility of vanitysale.com.
If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a customer return and charges described above shall be applied. Any additional freight carrier charges shall be billed to you, in many cases deducted from the refund amount.
Items being returned must ALWAYS be sent via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to vanitysale.com warehouse located in New Jersey, unless the return is due to no fault of the sender (for example, damaged merchandise or wrong item received). Shipping charges for items that are sent back by any means other than ground transportation (cheapest available) will be the responsibility of the sender. This includes when the item is being returned at our expense – it must be sent cheapest method possible. Vanitysale.com will arrange the pick-up and pay the freight and insurance for items returned due to manufacturer error, damages or any other reason that is not caused by the purchaser and freight company.
SAMPLES ARE NOT RETURNABLEPayment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase.
Truck Delivery Shipping, Delivery and Assembly ChargesAre non-refundable.