Receiving Your Order | VanitySale
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DEPARTMENTS

Receiving Your Order

We use UPS or common freight carrier for our deliveries. We offer only CURBSIDE DROPOFF unless specifically requested by the customer. Unless specifically requested, We have truck lift-gate service is ordered for delivery, you may select the liftgate option in the extra services. If you need another type of delivery please contact us at info@vanitysale.com directly. 


In some cases (larger orders) your shipment may consist of a number of individual boxes placed on a single pallet. The pallet may need to be separated to be unloaded. Please note that you may need to have at least one other person to help the driver with unloading.If you don’t have a 2 person, please select “2.person” in the extra service part. If you do require additional unloading help or lift-gate services from the carrier, you may select in the extra services that you want. Please take a look “What is The Extra Services” part .however any additional charges for custom unloading are to be your responsibility. When receiving your order, you are responsible for the following:


1. Count all pieces of your freight. Ensure that all pieces are accounted for BEFORE you sign for them (if you have signed, but received missing order, it will be assumed by vanitysale.com and the freight carrier that you have actually received the full order).


2. Check shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific. See Refusing a Freight Shipment for more details.


3. The driver may refuse to allow you the time to open specific boxes - if this is the case, open the boxes as soon as possible, but not later than 5 business days after the delivery, to inspect for damage. Take five (5) photos and please email to info@vanitysale.com with pictures attached to your email explaining the situation. If the damaged item needs to be replaced, it is in your best interest to contact us immediately. If the item is no longer available, customer service will assist you to make alternative arrangements, or arrange a refund. Purchaser agrees to indemnify vanitysale.com in full for any damages or liability that it incurs related to the delivery of merchandise or product that is caused by any negligence or omission on the part of the purchaser.