Please be aware that Vanitysale.com utilizes third party, independently-owned freight/trucking/delivery companies to deliver our merchandise. Though we make every effort to maintain and monitor a high standard of delivery service. Please report any problems or damages received as per the instruction below and we will resolve the issue immediately. Customer service is available at (800) 668-6944 and firstname.lastname@example.org to assist you.
Vanitysale.com offers FREE shipping on orders over $1,000.00 to the 48 states of United States. Orders shipped to Alaska or Hawaii will incur delivery charges based on the size and weight of the order - please email us at email@example.com with your zip code and choice of items so that we can provide you with an accurate shipping quote. Rural areas, limited access areas, islands, or anywhere that requires special handling and/or delivery services, such as boats, ferries, small delivery vehicles, etc, will also incur additional charges.
Orders from Canada only can be picked up from our New Jersey warehouse. Unfortunately there is no shipment currently available to Canada. Please call us at (800)-668-6944 to place your pick-up order or email to firstname.lastname@example.org.
ESTIMATED DELIVERY TIMES
Vanitysale.com products usually ship within five (5) business days (Monday – Friday) and arrive within 5 - 10 days, depending on your location. No deliveries are made on Saturdays, Sundays or holidays.
Some 3rd party brand products are shipped directly from the manufacturer and require additional processing and delivery time.
Please note that all delivery times are estimates only and are subject to change without notice.
DIFFERENCE BETWEEN STANDARD AND EXPRESS SHIPMENT OPTIONS
We provide two different shipment options to our customers for out of stock items.
If our customer choose Standard Shipment option for out of stock items takes around 45 days from manufacturing facility to delivery address and it is free of charge till our New Jersey Warehouse.
If our choose Express Shipment option for out of stock items is provided for faster delivery and usually items are delivered to our customers within a week or two. Fee for this option will be available in our customer’s Shopping Cart.
Custom orders are orders that are placed by a customer/purchaser for merchandise that must be special ordered from a manufacturer or supplier and cannot be returned to the manufacturer. No custom orders of any kind can be returned. Sometimes custom fabrications have already been cut by the next day, so in this case the customer is fully responsible for any costs of labor and/or materials already incurred at the time of cancellation.
Custom orders that are cancelled prior to shipment and after they have been cut and/or manufactured cannot be returned or refunded and are considered to be the property of the purchaser. If they are not picked up or scheduled for delivery within 60 days after manufacture, unless by special agreement with vanitysale.com, they are considered to be forfeited or abandoned and no longer the property of the purchaser. Purchaser is required to pay the full purchase price of the special/custom order product at the time of purchase. Special/Custom order purchases are 100% non-refundable after 3 days, and if vanitysale.com incurs any costs within that 3 day period, the purchaser is fully responsible for them.
If an order is cancelled prior to shipment, delivery or pick-up, payment will be refunded in full, minus any and all costs already incurred by vanitysale.com at that time. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up are treated as a return.
For all returns please e-mail our Customer Service Department via email@example.com to start. The reason for the return must be clearly stated in the e-mail. Before taking any action, you must have received a response from vanitysale.com. All shipments sent to vanitysale.com without our e-mail confirmation will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted or any credit granted without our e-mail confirmation.
All claims for non-damaged vanitysale.com merchandise returns must be made within 15 calendar days of receipt of merchandise, and only apply to merchandise in perfect (as-shipped) condition and in the original, undamaged packaging.
All returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and crating materials when applicable and with all original product materials, manuals and instructions.
The following types of items may not be returned under any circumstance:
• Items that have been partially or completely installed and/or assembled
• Custom or special orders
• Discontinued items, unless the product is faulty
• Any “on sale” product
To provide any refund or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected and verified to be already opened but in "like new" condition, a refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 35% restocking/re-handling charge.
If product(s) are not opened, returned as VanitySale shipped then a refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 25% restocking/re-handling charge.
For products sold with "Free Shipping" the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund. Shipping charges on returns due to no fault of the customer shall be the responsibility of vanitysale.com.
If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a customer return and charges described above shall be applied. Any additional freight carrier charges shall be billed to you, in many cases deducted from the refund amount.
Items being returned must ALWAYS be sent via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to vanitysale.com warehouse located in New Jersey, unless the return is due to no fault of the sender (for example, damaged merchandise or wrong item received). Shipping charges for items that are sent back by any means other than ground transportation (cheapest available) will be the responsibility of the sender. This includes when the item is being returned at our expense – it must be sent cheapest method possible. Vanitysale.com will arrange the pick-up and pay the freight and insurance for items returned due to manufacturer error, damages or any other reason that is not caused by the purchaser and freight company.
Payment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase.
RECEIVING YOUR ORDER
We use UPS or common freight carrier for our deliveries. We offer only CURBSIDE DROPOFF unless specifically requested by the customer. Unless specifically requested, no truck lift-gate service is ordered for delivery. If you need another type of delivery please contact us at firstname.lastname@example.org directly.
In some cases (larger orders) your shipment may consist of a number of individual boxes placed on a single pallet. The pallet may need to be separated to be unloaded. Please note that you may need to have at least one other person to help the driver with unloading. If you do require additional unloading help or lift-gate services from the carrier, you may contact us directly to request such service, however any additional charges for custom unloading are to be your responsibility. When receiving your order, you are responsible for the following:
1. Count all pieces of your freight. Ensure that all pieces are accounted for BEFORE you sign for them (if you have signed, but received missing order, it will be assumed by vanitysale.com and the freight carrier that you have actually received the full order).
2. Check shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific. See Refusing a Freight Shipment for more details.
3. The driver may refuse to allow you the time to open specific boxes - if this is the case, open the boxes as soon as possible, but not later than 5 business days after the delivery, to inspect for damage. Take five (5) photos and please email to email@example.com with pictures attached to your email explaining the situation. If the damaged item needs to be replaced, it is in your best interest to contact us immediately. If the item is no longer available, customer service will assist you to make alternative arrangements, or arrange a refund. Purchaser agrees to indemnify vanitysale.com in full for any damages or liability that it incurs related to the delivery of merchandise or product that is caused by any negligence or omission on the part of the purchaser.
DAMAGES & REFUSING A FREIGHT SHIPMENT
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call us at (800) 668-6944 before refusing any shipment. Vanitysale.com will assist in filing a freight claim for damaged freight if the carrier is our normal in-house carrier. If the carrier was chosen by the consignee then it will be the responsibility of the consignee to file such a claim. Should a shipment arrive with damages caused by the carrier, the carrier will return the merchandise "Dead Head" at no cost to either party.
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the bill of lading and signed by the carrier's agent (driver). Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim.
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a container without damaging the container itself. If such a situation occurs it is important to contact us immediately for instructions on how to handle the claim. Please do not file a claim with the freight company yourself - if they deny your claim we have no recourse with them and thus cannot replace anything that is damaged. If a claim is to be filed it is important to save the container that the damaged merchandise arrived in. At least five clear pictures are to be mailed or e-mailed to customer service immediately at firstname.lastname@example.org. You must open all received boxes and inspect products for concealed damage within 7 calendar days (5 business days) of delivery and vanitysale.com must be notified at that time. After this time frame claims may not be honored.
FREIGHT CARRIER FEES
Vanitysale.com is only responsible (under the "Free Shipping" policy) for curbside delivery. Modern Bathroom will pay the basic delivery charges to the curb, and the residential delivery charge (assessed by all carriers) only. If other services, such as in-home delivery services are requested by the customer and billed to vanitysale.com, all such fees shall then be re-billed to your credit card.
If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier – in such case all storage fees are the responsibility of the customer and shall be billed to your credit card. Any additional freight carrier's fees such as re-delivery, special notification, storage due to lack of response to appointment requests, returns due to lack of response and lift-gate services, are the responsibility of the customer (unless otherwise noted on your order). The customer is also responsible for additional charges caused by a change of address without notification in the required amount of time (7 days prior to delivery).